Ambula Health Fulfillment Policy

Last updated: March 7, 2025

At Ambula Health, we are committed to providing clear, fair, and transparent policies for every customer. Our fulfillment policy outlines how we manage orders, shipping, returns, refunds, and cancellations, ensuring that you have all the necessary information to make informed purchasing decisions.

1. What We’re Selling

Product/Service Description:
We offer a SaaS platform that services personal injury clinics and attorneys to help streamline their workflow with scheduling, clinical note-taking, billing, and more.

2. Purchase Currency

Pricing Information:
All prices on our website are clearly displayed in USD. We strive to be as explicit as possible about pricing, ensuring that you know the exact currency and cost associated with your purchase.

3. Customer Service

Contact Methods:
If you have any questions or concerns, our dedicated customer service team is here to help. You can reach us by:

  • Email: suppport@ambula.io

We encourage you to contact us directly for any clarifications or assistance.

4. Order Fulfillment Policies

a. Refund Policy

  • Eligibility for Refunds:
    Refunds are available only to members who have not utilized any of Ambula Health’s services. Once any services have been accessed or used, the subscription fee becomes non-refundable.
  • Request Process:
    If you believe you qualify for a refund (i.e., no usage of our services), please contact our customer support within [insert timeframe, e.g., 14 days] of your subscription purchase. Our team will review your account activity to confirm eligibility before processing your refund.
  • Important Note:
    Refunds are strictly limited to members who have not engaged with or utilized any of the healthcare services provided through our SaaS platform. By subscribing to Ambula Health, you acknowledge and agree to this policy.

b. Cancellation Policy

  • Subscription/Reservation Cancellations: You may cancel your order or subscription under the conditions outlined at the time of purchase provided.
  • Procedure: To cancel an order, please get in touch with our support team immediately.

5. Legal and Export Restrictions

Certain products or services may be subject to legal restrictions or export limitations. Any applicable restrictions will be clearly disclosed on our website, Masters Sales Agreement, and during the checkout process. Please review this information carefully before completing your purchase.

6. Privacy and Security

Consumer Data Privacy:
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

Payment Security:
We adhere to PCI compliance standards and use industry-standard security protocols (HTTPS) to safeguard your payment information. Your payment data is processed securely and is not stored on our servers.

7. Promotional Terms

Any promotions, discounts, or trials offered on our website come with clearly defined terms and conditions. Please read these terms carefully before participating in any promotional offers.

8. Accepted Payment Methods

For your convenience, we display the logos of the major credit cards we accept at checkout. This makes it easy to confirm that your preferred payment method is supported.