What role do patient portals play in patient engagement

Patient engagement is a critical component of modern healthcare, and patient portals are one of the tools that healthcare providers use to facilitate engagement between patients and their care teams. This article will explore patient portals’ role in patient engagement, their benefits, and some best practices for implementing them effectively.

What is a Patient Portal?

A patient portal is a secure online platform that allows patients to access their health information, communicate with their healthcare providers, and manage their care. These portals are typically accessed through a web browser or mobile app, and they can be used to view test results, schedule appointments, and manage prescriptions.

Benefits of Patient Portals Patient portals have several benefits regarding patient engagement. These include:

  • Improved communication: Patient portals allow patients to communicate with their healthcare providers promptly and efficiently. This means that patients can send messages to their care team, schedule appointments, and request prescription refills without calling the office or visiting in person. This can save patients time and effort and help providers respond to patient needs more quickly. Additionally, patient portals can be used for remote consultations, such as video visits, which can be especially beneficial for patients who have mobility issues or live far from their provider’s office.
  • Increased access to information: Patient portals give patients access to their health information, including test results, medical history, and care plans. This can help patients better understand their health and actively participate in their care. For example, patients can view their test results as soon as they are available instead of waiting for a follow-up appointment. Patients can also access their care plan, which will give them a better understanding of the treatment and goal for their condition. This increased access to information can help patients identify potential issues or concerns more quickly and communicate them to their care team.
  • Enhanced self-management: Patient portals provide patients with tools to manage their health, including tracking symptoms, setting reminders for taking medication, and monitoring chronic conditions. For example, some portals allow patients to input their blood glucose levels or blood pressure readings, which can help patients with diabetes or hypertension better manage their conditions. Additionally, patient portals can provide educational resources and health management programs to help patients learn more about their needs, which can improve patient outcomes.
  • Improved coordination of care: Patient portals can help patients access their care team and other healthcare providers, leading to enhanced care coordination. For example, patients can use a portal to schedule appointments with different providers, view their care team’s availability, and receive appointment reminders. Additionally, patient portals can be used to share patient information with other providers, such as specialists, which can help ensure that all providers have the most up-to-date information about the patient’s health. This improved coordination of care can lead to

Implementing Patient Portals

To implement patient portals effectively, healthcare providers should follow these best practices:

  • Ensure the patient portal is secure and protected from malicious actors. This means utilizing secure protocols, encryption, two-factor authentication, and other security measures to ensure the patient’s personal and health information is not exposed to anyone who isn’t authorized to access it.
  • Provide training: giving patients instructions and resources on how to use the patient portal. This would include teaching them how to access and manage their health information, such as creating and updating their profile, viewing and updating their medical records, and securely sending messages to their healthcare team. This training should be tailored to the individual patient’s needs and level of understanding.
  • Encourage use: healthcare providers actively encourage patients to use the patient portal. This could involve providing information about the portal during in-person visits, sending out emails or text messages with information on how to access the portal, or even offering incentives for using the portal. It is essential that healthcare providers actively encourage patients to use the doorway so that they can access and manage their health information and communicate with their care team easily.


In conclusion, patient portals play a critical role in patient engagement by improving communication, increasing access to information, enhancing self-management, and improving care coordination. By implementing patient portals effectively, healthcare providers can empower patients to take an active role in their healthcare and improve the overall quality of care.

Published On: January 24th, 2023 / Categories: Patient Engagement /

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