Master Services Agreement

Last updated: May 3, 2024

This Master Services Agreement binds the customer named on the Order with Ambula, Inc., a California corporation located at 13912 Ventura Blvd., Sherman Oaks, CA 91423. It becomes effective on the Order Effective Date.

Service provision

Ambula grants customers a limited, nonexclusive, nontransferable, nonsublicensable, revocable right to access and use the Ambula Services for purposes specified in the agreement. The company may modify services without advance notice, except for material changes.

Data ownership and usage

Customers retain ownership of their data but grant Ambula rights to use it for purposes of providing the Services to you, and in providing support. Ambula may use anonymized, aggregated customer data for business improvement purposes.

HIPAA compliance

The agreement incorporates a Business Associate Agreement by reference, accessible at ambula.io/baa/, binding the parties to HIPAA, the HITECH Act, and related regulations.

Payment terms

Ambula invoices for services, with undisputed invoices due per the terms stated on the Order. The company may increase fees annually by up to 5% or the Consumer Price Index, whichever is greater, with thirty days' notice.

Liability limitations

The agreement caps liability at twelve months of fees paid, with data breach liability capped at $20,000 maximum aggregate liability.

Dispute resolution

Disputes proceed through negotiation, CEO-level meetings, mediation, and arbitration conducted in California under JAMS rules before litigation.